Shipping & Terms
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Payment options
At Scooter Station, a division of Engadine Cycles, we endeavour to have the latest products at the cheapest prices. All parts and accessories are available online.
Shipping Costs
All of our products are sent through Australia Post. If you'd like to find out the cost of shipping for any item, add it to your cart & continue through to the checkout. Before you have to enter any payment information our online store will give you an exact for postage, at which point you can choose to continue through the checkout or delete the item & continue shopping. If no one is home when delivery is made the parcel is taken to your nearest Post Office for pick up. Identification is then required. If not picked up within 2 weeks the parcel is returned to us.
Delivery Times
NSW - 1 to 3 working days
VIC and QLD - 1 to 4 working days
TAS and SA - 2 to 5 working days
WA (perth) and NT - 5 to 6 working days
Please note: these times are estimates and are out of our control once we have dispatched the order with Australia Post.
All orders are shipped on the same or next business day.
International shipping
We apologise as currently Scooter Station, a division of Engadine Cycles, does not ship outside of Australia.
Payment options
PayPal
When you order an item through this online shop, you will be directed to PayPal where you can pay with either your PayPal account or your major credit card.
Bank deposit
You can deposit your payment for goods directly into our bank account. When you confirm your order on our online shop, select 'Direct deposit' and we will email you with our bank account details and address. For bank deposits, use your name and Order Number as your payment reference and we will ship your item when the payment has cleared to our bank account.
Note: Once confirmed, items are held without payment against the purchase request for 4 days before being put back into stock if no payment is received.
Australia Post money order
We also accept Australia Post money orders - a trusted, affordable and secure way to send money within Australia. When you confirm your order on our online shop, select 'Direct deposit' and we will email you to confirm availability and total shipping cost. Simply post your money orders to Engadine Cycles & Scooters, 26 Station Street, Engadine NSW 2233.
Note: Once confirmed, items are held without payment against a purchase request for 6 days before being put back into stock if no payment is received.
Scooter Station guarantee return policy
Scooter Station, a division of Engadine Cycles, will refund or replace a purchased item if any of the following occurs:
- The item has a manufacture fault that the customer could not have known about at the time of purchase.
- The item does not match the description that the customer was given.
Returns
If a refund or replacement is requested:
- You must advise Scooter Station (Engadine Cycles) within 7 days of purchase.
- The goods must be returned within 7 days of purchase.
- Goods must be in original packaging and not opened, used or damaged.
- No refund will be given to goods that are special orders or items specially ordered in.
- Goods will not be accepted for return because of a customers incorrect choice.
- A restocking fee of 20% applies to all returns where the item is not faulty.
- All shipping costs are the responsibility of the purchaser.
Engadine Cycles will not honour any order where there has been a fault or mistake in the pricing or description of an item on the website. We endeavour to provide the most accurate information in the product details. If you are unsure of a price, quantity, or product description, please contact us. ecycles@engadinecycles.com.au
Lay by
Layby is only available for purchases made in store and is not available for online purchases.
- A minimum deposit of 20% is required to commence a lay by.
- Terms are generally 3 months, but can be extended on mutual agreement.
- Christmas lay bys can be commenced from the 1st July each year.
- Payments can be made as often as you like, provided at least one payment is made each month.
- A cancellation fee of 10% applies to all lay bys unless mutually agreed.
- A lay by is forfeited if no payment is made over a 90 day period.
- Parental approval is required to commence a lay by for persons under the age of 16.
Disclaimer
Exclusion of liability and condition of use
Specifications
All specifications are subject to change without notice.
Website errors and omissions
We endeavour to verify the accuracy of any information on the site, but make no representation or warranty of any kind regarding the contents or availability of the site,or that it will be timely and error-free.
Scooter Station, a division of Engadine Cycles, accepts no liability of any kind for any loss or damage from action taken, or taken in reliance on material or information contained on this website. A link or reference to any third-party site or entity does not mean that Engadine Cycles endorses the content or products of those third-party sites or entities.
Limitation of liability
In no case will Scooter Station, a division of Engadine Cycles, be liable to any party for any damages of any type that arise from the use of this website or any other site or resource to which it is linked, or to which it refers.
Stock availability
Not all items listed on this website are held in stock at any one time. If an item is out of stock it is listed as 'Coming Soon'.
For items with multiple sizes or colours - If the item is able to be selected for the shopping cart it is IN STOCK.
Privacy Policy
This privacy policy has been compiled to better serve those who are concerned with how their 'Personally identifiable information' (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.
When do we collect information?
We collect information from you when you place an order or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To personalise user's experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To improve our website in order to better serve you.
- To allow us to better service you in responding to your customer service requests.
- To administer a contest, promotion, survey or other site feature.
- To quickly process your transactions.
How do we protect visitor information?
Our website is scanned on a regular basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible.
We use regular Malware Scanning and have an up to date SSL certificate.
Yes. Cookies are small files that a site or its service provider transfers to your computer's hard drive through your Web browser (if you allow) that enables the site's or service provider's systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.
We use cookies to:
- Help remember and process the items in the shopping cart.
- Understand and save user's preferences for future visits.
- Compile aggregate data about site traffic and site interactions in order to offer better site experiences and tools in the future. We may also use trusted third party services that track this information on our behalf.
You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser (like Internet Explorer) settings. Each browser is a little different, so look at your browser's Help menu to learn the correct way to modify your cookies.
If you disable cookies off, some features will be disabled It won't affect the users experience that make your site experience more efficient and some of our services will not function properly. However, you can still place orders.
Third Party Disclosure
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information.
Third party links
We do not include or offer third party products or services on our website.
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation's consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online.
We do not specifically market to children under 13.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur: We will notify the users via in site notification - Within 1 business day
We also agree to the individual redress principle, which requires that individuals have a right to pursue legally enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or a government agency to investigate and/or prosecute non-compliance by data processors.
Scooter Warranty Information
All warranties are the responsibility of the Distributor, and or, Manufacturer of the brand, and all decisions are made by them. Below is a basic summary made from the various manufacturer's warranties, but please note, these may change at any time so always check the appropriate manufacturer's website for the latest Warranty information.
Complete scooters
Complete scooters are only covered for hardware failure that have resulted directly from manufacturing faults or defective materials and workmanship. Damage due to misuse, abuse, modification, environmental damage or general wear and tear is not covered. Improper assembly, maintenance or storage will void your warranty. The following parts are not covered under warranty as they are wear components -grips, deck tape, headsets, bearings, and axles. The finish of the scooter is also not covered by warranty unless evident before use. Brakes are generally only covered for 30 days only as they are also a wear component. Grip tape, Handgrips, Bearings are consumable products and are not covered under warranty unless received in a non functioning or defective state.Scooter bearings also have no warranty.
Decks
Scooter Decks are only covered for direct faults or failures resulting from the manufacturing. Decks are not covered for any damage caused by misuse, abuse, modification, and general wear and tear. Denting or damage resulting from impacts or grinding may void your warranty. Paint or deck finish is not covered under warranty. Any area that has been worn down from grinding may no longer be covered under warranty. Any breakage caused by improperly fitted items will not be warranted. Only cracks in the welds will be covered where the crack has enlarged or opened up.The brake and brake area is generally not covered under the Manufacturers warranty
Bars
Scooter Bars are only covered for direct faults or failures caused by defective materials and workmanship or defective manufacturing. Bars are not covered for any damage caused by misuse, abuse, modification, environmental damage or general wear and tear. Bars are not covered for bending or breaking as a result of improper fitting parts and impacts. The paint or finish of a bar is not covered under warranty. Cutting the height or width of a bar may void the warranty.
Forks
Scooter forks are covered for direct faults or failures caused by defective materials and workmanship or defective manufacturing. Forks are not covered for any damage caused by misuse, abuse, modification, impact damage or general wear and tear. Forks are not covered for bending or breaking as a result of improper fitting parts and impacts. The paint or finish of a fork is not covered under warranty.
Wheels
Scooter wheels are only covered for direct faults or failures in the manufacturing, defective materials, and workmanship. Wheels are not covered for any damage caused by misuse, abuse and impacts, modifications,improper fitting of bearings or improper installation of the wheel. The paint or finish of a wheel is not covered under warranty. Any damage on the surface of the urethane such as stress cracks or splits, flat spots, indents or general wearing of the urethane unless a direct manufacturing fault is not covered under warranty. Any wheel with more then 30% of wear is not covered under warranty.
Contacting Us
If there are any questions regarding this privacy policy or warranties you may contact us using the information below.
www.scooterstation.com.au
26 Station Street Engadine
Sydney NSW 2233
Australia
Call us on: 0295204600
